As a Salesforce Administrator, you will be the Salesforce technical subject matter expert on the design and development of relevant web applications. Additionally, the Salesforce Administrator will be responsible for configuring, maintaining, documenting, following the change control process, and delivering Salesforce solutions through the promotional path all the way into Production. The role will utilize and build on your strong technical background, solid communication skills, and deep Salesforce experience, to lead CCA's Salesforce efforts to achieve tactical and strategic goals that ultimately drive business value and improve member experience and satisfaction. This role is part of the Information Technology (IT) Product Engineering organization, within the CTO and CIO organizational structure. What You'll Be Doing Manage Salesforce.com (including but not limited to CRM) including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues. Hands-on configuration of new and existing Salesforce features including user management, roles/profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, etc. Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system. Partner with business (and IT) stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs. Participate in Salesforce roadmap development and prioritization activities with stakeholders. Participate in the change management process. Drive communication efforts across relevant stakeholders. Evaluate complex business and technical requirements, communicating pros/cons and inherent security risks and solutions to technical and non-technical business owners. Own end-to-end planning and execution responsibilities for assigned project/s. Identify process improvement approaches to expedite or improve the quality of deliverables. Communicate to management, project leads, and stakeholders through status reports, status meetings, etc. as appropriate Support the analysis of business requirements, design specifications, development, and technical and user documentation of report development through direct interaction with internal customers Communicate issues, risks, and ideas to appropriate audiences Seek assistance in a timely manner Escalate risks and needs in an appropriate manner Provide status updates on regular cadence as requested by the management team Support the research, recommendation, and innovation, and usage of new processes, tools, software, and digital development technologies Function as a technical leader within the Product Engineering team and across IT as appropriate Identify areas of deficiency and drive improvements. Work closely with business partners, data scientists, and cross-discipline developers in order to build and maintain CCA systems and processes Identify, design, and implement internal process improvements: automate manual processes, optimize user experience, data delivery, and re-designing infrastructure for greater scalability. Assists in creating technical "how-to" documents when necessary Creates and maintains Jira tickets, tracking, updates, and follow-up What We're Looking For Bachelor's degree or equivalent work experience Salesforce Administrator certification or equivalent experience Master's in Computer Science or related focus-area preferred 3+ years of hands-on experience with Salesforce configuration and change management Experience with Salesforce configuration options, data model/architecture, and security model Experience integrating cloud architecture data and existing products with Salesforce Experience with Salesforce change management Demonstrated experience with Salesforce architecture and API Detailed experience working with enterprise-level Salesforce instance(s). Experience designing, developing, testing, debugging and maintaining software applications Experience with integrations of Salesforce data into other cloud systems like Microsoft Azure Experience developing in Salesforce technologies such as Apex, Lightning Design, and/or Visualforce pages Experience working with one or more Source Control tools (such as SVN, CVS, Git, TFS, Rational ClearCase) Experience working with end-users to gather requirements and build technical solutions from concept to implementation. Experience with data modeling including normalization, logical and physical designs. Familiar with troubleshooting techniques Healthcare experience preferred Experience working within a DevOps /DevSecOps / Continuous Integration Continuous Delivery (CICD) environment preferred Web development experience preferred SQL experience with relational databases preferred Experience working within both Waterfall and Agile methodologies preferred Solid understanding of enterprise-level Salesforce instances. In-depth understanding of the capabilities and constraints of Salesforce CRM coupled with a good understanding of standard business processes (Marketing, Recruiting, Operations, etc.). Strong business analysis and functional understanding, including requirements-gathering, creating/deploying solutions to end-users. Strong problem-solving skills and ability to assess a problem and determine an effective course of action with a sustainable solution. Excellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teams. Excellent customer service skills, including a strong ability to understand customer needs and provide appropriate solutions. Experience implementing Salesforce in highly regulated industries. Previous experience implementing and configuring Service Cloud, Health Cloud, Pardot, Marketing Cloud, and/or other customer support tools. Experience with Apex/Visualforce, JavaScript, HTML, CSS, etc. Experience using Salesforce data tools (Data Loader, Heroku, Mulesoft, etc.). Experience working on iterative projects, and with deployment strategies/processes (staging environment vs. production). Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy Knowledge of professional software engineering practices & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing, and operations Learns quickly and takes on new challenges. Possesses strong business analytical and IT knowledge and communication skills --ability to talk to business stakeholders and map their business requirements to IT initiatives, projects, tasks Ability to present accurate development effort estimates and provide timely updates Ability to manage and keep track of multiple tasks simultaneously Proven ability to develop detailed solution designs Understands architecture constructs (architecture/design patterns, SOAP, REST, etc.). Ability to develop solutions that consider the long and short-term perspectives of business priorities and that are maintainable and extensible. Detail-oriented and well organized Knowledge of software development life cycle (SDLC) and industry best practices Ability to work calmly and constructively under pressure and deliver on commitments Web development technologies preferred C# .Net background preferred Python background preferred Understanding of HIPAA and the importance of patient data privacy preferred Understanding of cloud architecture/offerings such as AWS, Azure, and GCS (compute, storage, networking) tools preferred
Posted On: Tuesday, January 11, 2022
Compensation: $120,000 - $130,000